Keyword Analysis & Research: floor and decor return policy


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Frequently Asked Questions

Can I return an item purchased from Floor&Decor Express?

However, there are some items that are non-returnable. Floor & Decor does not accept discontinued products or products purchased from Floor & Decor Express. (Please see below for Floor & Decor Express return policy).

How long does floor&decor take to process a return?

After Floor & Decor receives the product, please allow 36 hours to process the return, but this time can vary. All returns will be verified by the receiving location to verify what has been returned and that it is unopened, unused, and in resalable condition.

What are Floor&Decor’s hours of Operation?

Hours are Monday-Thursday 7 am to 11 pm, Friday 7 am to 9 pm, Saturday 8 am to 9 pm and Sunday 9 am to 6 pm (all times Eastern). After Floor & Decor receives the product, please allow 36 hours to process the return, but this time can vary.

Can I return or exchange my flooring after installation?

Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason. Special orders cancelled prior to shipping can be cancelled without penalty and refunded in full, including the cost of shipping.

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