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Frequently Asked Questions

How do I Manage my nycers pension account?

Manage your NYCERS pension account conveniently and securely with the MyNYCERS Mobile App. - Review account activity and contribution balances. - Manage your beneficiaries. - Apply for a loan, service retirement, and disability retirement. - Calculate the cost of a Buyback and apply online.

How do I contact nycers customer service?

NYCERS’ Customer Service Representatives are available to meet with you Monday to Friday, except holidays. Please call (347) 643-3000 to schedule an appointment.

Why should I register to use mynycers?

By registering to use this online service, you are agreeing to allow NYCERS to make your pension account information available to you online. Additionally, you agree to allow NYCERS employees to co-browse with you by accessing the retirement account information available to you on MyNYCERS at the same time you do.

What are the hours for completing forms at nycers?

Due to increased volume, you may experience longer wait times, and voice mails may be returned after hours. Fully completed forms may be placed in a secure Drop Box at NYCERS’ Jay Street entrance Monday through Friday, 8 am to 5 pm.

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