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Frequently Asked Questions

Is OneDrive available in the Government Community Cloud?

OneDrive is available for the Government Community Cloud (GCC), GCC High, and DoD environments. For more info about the government cloud, including eligibility and purchasing, see Microsoft 365 Government - how to buy. To compare Office 365 Government plans, see Office 365 Government plans.

How do I contact OneDrive for business support?

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.

What does it mean to download the OneDrive desktop app?

Downloading the app means you agree to the Microsoft Services Agreement and privacy statement. This software might also download and install its updates automatically. Important: Beginning January 1, 2022, we are ending support for selected OneDrive desktop apps running on Windows 7, 8, and 8.1.

What is Office 365 DoD (DoD)?

Office 365 DoD (DoD): the Office 365 DoD cloud service is designed according to DoD Security Requirements Guidelines Level 5 controls and supports strict federal and defense regulations. This environment is for the exclusive use by the US Department of Defense.

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