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Frequently Asked Questions

Who can access the UCARE provider portal?

Please note that the UCare Provider Portal is only available to UCare contracted providers and/or providers who are currently submitting claims to UCare.

Why work at UCARE?

We are so proud of Suni, Yeev and our St. Paul Hmong community! For the 12th straight year, UCare employee responses earned UCare recognition as a Star Tribune Top 175 Workplace. UCare continues to be a great place to work because of its prized people power. Program provides UCare members a second chance at earning their GED.

What is the ucucare business bulletin?

UCare informs providers of critical business reminders for the Credentialing and Recredentialing Process, Pharmacy, Complex Case Management Process, Utilization Management Information, Member Rights and Responsibilities, Practitioner Support Shared Decision-Making Aids and Clinical Practice Guidelines. See the July 2021 Bulletin.

What are the changes to prior authorization criteria for UCARE?

Starting November 1, 2021, UCare is updating prior authorization criteria for 14 drugs that are on the UCare Individual & Family Plans and UCare Individual & Family Plans with M Health Fairview formulary. See the September 10 Provider Bulletin for details.

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