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Frequently Asked Questions

What is the UCARE drug prescription form?

The Formularies page on the UCare provider website shows which drugs are covered, as well as everything you need to request exceptions or prior authorization. This form is intended to communicate patient referrals between medical and behavioral health providers. Questions? Contact the Provider Assistance Center

How do I request a hard copy of my UCARE card?

To request a hard copy mailed to you, send us a message through your account in the Member Account or call Customer Service. Use this form to notify UCare of your gender if it is different than the sex you were assigned at birth.

How do I receive funds and remits from UCARE?

If you would like to begin receiving funds and remits electronically, please complete the Provider Payment and Remittance Request Form within the UCare Provider Portal. If you have questions about EFT or ERA transactions, please email [email protected]

How do I add a facility or location to UCARE?

For institutional/facility claims– billing (submitted via 837I or UB04) and attending taxonomy (submitted via 837I). Submit the Add or update a facility or location form to get enrolled in UCare’s payment system. A confirmation number will be provided confirming your submission.

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