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Frequently Asked Questions

Are over-the-counter drugs covered by UCARE?

You can also visit ucare.orgfor the most current information. Over-the-counter (OTC) drugs are usually not covered. They must be prescribed and on our formulary to be covered. This applies to drugs covered as part of the Essential Health Benefits, such as emergency contraception, tobacco cessation and diabetic supplies.

How do I request an exception from UCARE?

Or log in to your UCare member account and complete the Exception Request form. Your doctor must submit a statement supporting the request. If your request is approved, the drug will be covered at the copay or coinsurance amount, based on the drug’s level or tier in the plan formulary.

How do I talk to a UCARE representative?

UCare Individual & Family Plan members: 1-877-903-0070 toll free UCare Individual & Family Plans with M Health Fairview members: 1-877-903-0069 toll free TTY: 1-800-688-2534 toll free 8 am – 6 pm, Monday – Friday 2020 Formulary (List of Covered Drugs)

How to contact UCARE if you have a disability?

This information is available in other forms to people with disabilities by calling: 612-676-0070 (voice) or toll free at 1-877-903-0070 (voice), 612-676-6810 (TTY) or toll free at 1-800-688-2534. UCare Individual and Family Plans Comprehensive Formulary (List of Covered Drugs) Drug Name Tier Limitations (Notes) Antihistamine Drugs

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